If you are enquiring within office hours we would recommend popping onto live chat as we can triage the issue on there or phone us directly. Outside of office hours email is best as we can pick that up, or if you leave a message on live chat we will pick it up at the earliest opportunity.

If you notice any damage to the mains cable or plug (i.e. breaks in the cable or bent pins in the plug) the device must be removed from service immediately. Then please raise a ticket or pop onto live chat and we will assist you. 

Parity Medical is located in the UK on the Wirral.

You can check by asking our team on live chat or raising a ticket. If it is a cart you can locate the serial number by following the guide here.

If you want to activate the NumLock on the Parity Medical IP65 keyboard, please see our quick guide here – IP65 Keyboard – Turning NumLock On

If you have dropped a battery, please immediately take it out of service and contact our team via live chat, a ticket, email or phone. 

Yes! We are on the NHS Framework for IT Hardware and Services (Link 3) which is free to access and has a direct award option. It has been developed by two NHS organisations – NHS Shared Business Services (NHS SBS) and North of England Commercial Procurement Collaborative (NOE CPC). The HSC/Northern Ireland can also access this framework.

NHS SBS Reference – SBS 10044

NOE CPC Reference – NOEJ.0380.0 / 2020/S 182-440755

All our prices are sent out via email, and you can request pricing through live chat/phone/email.

Yes, we do free trials of any solution you require – please request it via live chat, email, webform or phone.

For some product such as our carts we have specification sheets on the product pages. For other products you can request them via live chat/phone/email/webform.