Clinical Uptime Assurance
Warranty Terms and Conditions
What is Covered?
Parity Medical’s Clinical Uptime Assurance is designed to help healthcare organisations maximise uptime, reduce disruption and maintain confidence in the long-term performance of their mobile clinical workstations.
Our standard warranty includes:
✓ Cart Structure – 5 Years
Coverage for defects in materials and workmanship affecting the main cart frame and structural components under normal clinical use.
✓ Electronic Lift System (where applicable) – 5 Years
Coverage for approved electronic lift mechanisms and associated control systems against manufacturing defects and failures arising from normal operation.
✓ Manual Lift System (where applicable) – 5 Years
Coverage for approved manual lift mechanisms and associated control systems against manufacturing defects and failures arising from normal operation.
✓ Power System Electronics – 5 Years
Coverage for integrated power electronics, charging assemblies and approved wiring systems supplied as part of the original workstation configuration.
✓ Battery State-of-Health (SoH) Assurance
Coverage for battery performance through a measurable State of Health (SoH) assurance programme:
*Whichever occurs first and subject to normal clinical use and compliance with charging and operating guidance.
✓ Technical Support
Access to Parity Medical’s technical expertise, diagnostics and lifecycle support services to help maintain reliable clinical operations.
✓ Fleet Health & Lifecycle Guidance
Support with battery diagnostics, lifecycle planning and replacement recommendations to help customers optimise long-term ownership and performance.
Understanding Battery Performance
Like all rechargeable lithium batteries, LiFePO4 batteries naturally lose capacity over time as they are repeatedly used and charged.
This is a normal characteristic of rechargeable battery technology and does not necessarily indicate a fault.
Our Clinical Uptime Assurance approach therefore focuses on:
- Measurable battery health assessment
- Proactive lifecycle management
- Transparent support processes
- Predictable ownership planning
- Long-term clinical reliability
Need More Information?
For full warranty terms, exclusions and battery lifecycle guidance:
Download the Clinical Uptime Assurance Warranty Terms & Conditions (PDF)
or contact our team to arrange a Fleet Health Review or discuss your mobile workstation estate.