Transforming clinical spaces at Chelsea & Westminster Hospital
A vision for efficiency and patient-centred design
Chelsea & Westminster Hospital, one of London’s leading NHS trusts, launched its refurbishment initiative in 2023 with a clear goal: to increase patient throughput, reduce waiting times, and create more ergonomic clinical environments.
The first phase focused on the Therapies Outpatient Department, where space challenges tested staff workflows. “The clinical team wanted to look at screen arms to keep equipment off the floor and maximise their footprint in there because we were quite constrained with space”. explained Mansfield.
Having previously collaborated with the trust on wall and anaesthesia machine mounting projects, Parity Medical was invited to provide a tailored solution.
The installation included:
- Four wall-mounted and four desk-mounted arms for hand therapy
- Two wall-mounted arms for physiotherapy
Each mount offered full height adjustment, lateral movement, and tilt, swivel, and rotation, allowing clinicians to position screens for comfort and usability during therapy, while maintaining a clean, uncluttered workspace.
Supporting surgical teams
Phase two extended into the hospital’s theatres, recovery bays, and block anaesthesia room, spaces that play a critical role in delivering both routine and complex care. The theatres are primarily used for day surgery procedures but are also equipped as laminar flow theatres, enabling the hospital to carry out more complex operations alongside standard procedures.
In these newly refurbished surgical areas, Parity Medical installed:
• Four wall-mounted arms (two per theatre) to support surgical teams with real-time access to patient data and imaging
• Ten mounts in recovery bays for post-operative monitoring and documentation
• Three mounts in the block anaesthesia room
Ben noted: “The theatres had your flat to wall screens, and all 10 recovery spaces had your standard moveable arm, which can move in and out and up and down, which was a really useful solution”.
A consultative approach
From the outset, Parity Medical adopted a consultative, people-focused approach. Initial discussions were held remotely, followed by on-site visits where products were demonstrated in situ.
“For the treatment centre, Parity Medical brought in samples to show the clinical team which seemed to work very well. They could check the different lengths of the extension arms, which was good”.
Once the solution was agreed, Parity Medical’s Professional Services team took full responsibility for delivery and execution. Installation dates were carefully coordinated with the hospital’s construction and handover schedule.
“Once we purchased the equipment, we had to install it on specific days between construction completion and go-live. It was all dealt with very professionally and efficiently”, said Mansfield.
“It was very smooth for both phase one and two. Your team did a good job of keeping everything on track, even when things didn’t quite go to plan”.
He praised the team’s attention to detail, especially in overcoming challenges. “We had a couple of instances where power and data weren’t in the best place for the screens, but the team that attended site were very skilled in cable management, and making sure the cables were located in a way to minimise impact on clinical activity.”
Measurable impact and future collaboration
Since completion, both phases have operated smoothly, with no reported issues. The refurbished areas have been well-received by staff and have delivered measurable improvements:
“We can now see more patients each day and the assistance received from Parity Medical in designing and installing this equipment played a big part in making this possible”, Ben noted.
Reflecting on the project, he concluded:
“The experience has been really positive from start to finish, so we’ll definitely be looking to work with Parity Medical again if any future projects require assistance”.
“When we first began working with Parity, I was impressed by the positive attitude and responsiveness of the sales team and post-sales support. During the many years that we have been working with Parity, this has not diminished. Despite some difficult and time-pressured challenges we sometimes present, nothing appears to be too much trouble and everything is dealt with promptly and in a professional manner.”
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If you’re planning a refurbishment or exploring mounting solutions for IT equipment and patient monitors, we’re here to help. Our consultative approach and proven expertise ensure seamless integration and measurable impact.
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